Usmooth Email Automation & Client Retention

Challenge / Goal: Usmooth wanted to improve client retention and engagement through automated email flows that align with their brand and e-commerce experience. The goal was to create a system that welcomes new customers, nurtures relationships, and encourages repeat purchases.

Solution: I designed and implemented a series of automated email flows in Klaviyo, including welcome emails, integrated with the Usmooth BigCommerce website. The emails feature consistent branding, compelling visuals, and strategic messaging to enhance the customer journey and foster long-term engagement. This automation helps drive repeat sales while maintaining a professional, cohesive brand experience.

Tools Used: Klaviyou, Bigcommerce, Adobe Photoshop, Adobe InDesign